Machine Warranty
AI MACHINE WARRANTY
1-Year Manufacturer Warranty
- This AI machine is backed by a 1-year limited parts warranty from the manufacturer.
- Covered parts include internal components such as:
- Touchscreen and digital display
- Motherboard and internal electronics
- Sensors, motors, and refrigeration units
- Manufacturer warranty does not cover:
- Misuse, abuse, or user-inflicted damage
- Cosmetic issues or wear and tear
- Unauthorized modifications or improper installation
- Power surge or water/fire damage
Delivery & Warranty Start
Warranty begins on the earlier of:
- The date of pickup from our facility
- The date of delivery by our company truck
- OR 3 calendar days after shipment
Parts Replacement Process
- All warranty service and parts replacements are processed through the manufacturer.
- Faulty parts must be returned within 5 business days with a valid tracking number.
- Failure to return the original part may result in a charge for the replacement.
- Expedited/overnight shipping is not available.
Technical Support
- Free tech support is provided by Louisiana Vending LLC for 1 year from the purchase date.
- Support is available Monday–Friday, 11:00 AM to 3:00 PM CST (excluding holidays)
- Support is limited to the original purchaser and requires the machine serial number.
REFURBISHED MACHINE WARRANTY
60-Day Limited Parts Warranty
- This machine is covered by a 60-day limited warranty on select parts only.
- Warranty begins on the earlier of:
- The date of pickup from our facility
- The date of delivery by our company truck
- OR 3 calendar days after shipment
Covered Components
The following parts are covered if they fail due to manufacturer defect or internal failure during normal use:
- Coin changers
- Bill validators
- Control boards
- Motors
- Refrigeration units
- Digital display units
- Internal sensors
Not Covered
This warranty does not cover:
- Cosmetic imperfections (scratches, dings, faded paint, etc.)
- Misuse, abuse, or improper handling
- Improper installation or failure to follow setup instructions
- Normal wear and tear
- Fire, water, or power surge damage
- Consumables (light bulbs, batteries, fuses)
Parts Replacement Process
- Replacement parts will be exchanged at no charge at our facility
- Shipping of parts is available, but customer covers all shipping costs
- Faulty parts must be returned within 5 business days of receiving the replacement
- A tracking number is required for all returns
- If the faulty part is not returned, the customer will be billed for the replacement part
Technical Support
- Free phone support is available for the first 60 days from the date of purchase
- Support hours: Monday–Friday, 11:00 AM to 3:00 PM CST (excluding holidays)
- Assistance is limited to the original purchaser and requires the machine serial number